Terms & Conditions

The terms and conditions stated herein (collectively, the “Agreement” or “Terms of Service”) constitute a legally binding agreement between you and City Transfers UK Ltd a company governed by the laws of Britain (“City Transfers UK,” “we,” “us” or “our”), for your use of the Services (as defined below).

The Applications are owned and operated by City Transfers UK Ltd with company registration number 06359180 and registered office at City Transfers UK Ltd, 27 Elkstone Rd, London, W10 5NT ("City Transfers UK", "we", "us" or "our").

City Transfers UK is an online service that facilitates matching people who seek transportation to certain destinations (“Passengers”) with each other and with available taxi, minicab, coach or other licensed automobile service companies (“Drivers”) for the purpose of arranging transport. For the purposes of this Agreement, these services shall collectively be defined as the “Services.” The Services include, but are not limited to, (1) the services available under the domains www.citytransfersuk.com and http://citytransfersuk.com and any subdomain thereof (collectively, the “Website”), (2) any City Transfers UK service embedded on the website of a third party, including any company, university or other organization website, and (3) any service delivered as a result of downloading, installing or using any application supplied by City Transfers UK for the purpose of enabling you to use the Services (collectively, the “Application”).

Please read this Agreement carefully before using the Services. You must read, agree with, and accept all of the terms and conditions contained in this Agreement, including those terms and conditions expressly set out below and those incorporated by reference, before you can use any of the Services. By using any of the Services, you become a user of all Services available on the Website (a “User”) and you agree to be bound by the terms and conditions of this Agreement. If you do not agree to be bound by the terms and conditions of this Agreement, please do not register for the Services or otherwise access any of the Services through the Website, the Application or otherwise.

For purposes of this Agreement, “User Information” means any information you provide, publish, disseminate or display to or through the Website or Application or otherwise send to City Transfers UK or other Users through the Website or the Application or through any e-mail feature.

City Transfers UK reserves the right to amend and modify this Agreement at any time by posting the amended version of this Agreement on the Website.

Except, as stated below, all amended terms shall automatically become effective when initially posted on the Website. You are responsible for regularly reviewing this Agreement, and the continued use of the Services after any changes to this Agreement shall constitute your consent to such changes. We strongly recommend that you review this Agreement in detail and also access and review any other information contained on the Website and other documents referred to in this Agreement as they may contain further terms and conditions that apply to you as a User.

For avoidance of doubt City Transfers UK is not a licensed minicab operator, City Transfers UK is a disclosed booking agent providing agency services including but not limited to booking and other associated Internet services. The user will be able to make bookings, payments and track drivers via the City Transfers UK applications.

CITY TRANSFERS UK DOES NOT PROVIDE TRANSPORTATION SERVICES AND CITY TRANSFERS UK IS NOT A TRANSPORTATION CARRIER. IT IS UP TO THE THIRD PARTY TRANSPORTATION PROVIDER, DRIVER OR TOUR OPERATOR TO OFFER TRANSPORTATION SERVICES, WHICH MAY BE SCHEDULED THROUGH USE OF THE SERVICES. CITY TRANSFERS UK OFFERS INFORMATION AND A METHOD TO OBTAIN SUCH THIRD PARTY TRANSPORTATION SERVICES, BUT DOES NOT AND DOES NOT INTEND TO PROVIDE TRANSPORTATION SERVICES OR ACT IN ANY WAY AS A TRANSPORTATION CARRIER, AND HAS NO RESPONSIBILITY OR LIABILITY FOR ANY TRANSPORTATION SERVICES PROVIDED TO YOU BY SUCH THIRD PARTIES.

ELIGIBILITY

Our Services are available only to, and may only be used by, individuals who can form legally binding contracts under applicable law. You must be at least eighteen (18) years of age to use, or register to use, the Services and must not be a temporarily or indefinitely terminated User.

By using the Services, you represent and warrant that:

  1. you are over eighteen (18) years of age;
  2. you have the right, capacity, and authority to enter into this Agreement;
  3. you will abide by the terms and conditions of this Agreement.

You acknowledge and agree that you are the sole authorised User of your account at City Transfers UK. You are responsible for maintaining the confidentiality of your password for accessing the Services. You may not authorize others to use your account and you may not otherwise transfer or assign your account to any other person or entity. You are solely and fully responsible for all activities that occur under your password or account. City Transfers UK has no control over the use of any User’s account and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or account, or you suspect any other breach of security, you agree to contact City Transfers UK immediately.

By using the Services, you agree that:

  1. you will only use the Services for lawful purposes;
  2. you will not use the Services for sending or storing any unlawful material or for fraudulent purposes;
  3. you will abide by all applicable law when using the Services;
  4. you will not use the Services to cause nuisance, annoyance, or inconvenience;
  5. you will not impair the proper operation of the Services;
  6. you will not try to harm the Services or City Transfers UK in any way whatsoever;
  7. you will not copy or distribute the Application or other content without written permission from City Transfers UK;
  8. you will only use the Services for your own use and will not resell it to a third party;
  9. you will keep secure and confidential your account password or any identification City Transfers UK provides you which allows access to the Services; and
  10. 10. you will provide City Transfers UK with any proof of identity City Transfers UK reasonably requests.

USER CONDUCT

You are solely responsible for your conduct when using the Services. City Transfers UK reserves the right to investigate and take appropriate actions against any conduct by a User that it deems to be inappropriate, including, but not limited to, reporting the inappropriate conduct to law enforcement authorities. City Transfers UK also reserves the right to determine whether User Information and content is appropriate and complies with these Terms of Service. Although City Transfers UK has no obligation to remove User Information and content, it may remove such information it determines violates these Terms of Service at any time without prior notice.

Inappropriate conduct by a User and inappropriate User Information and content include, but are not limited to:

  1. impersonating another person or entity or falsely stating or otherwise misrepresenting your affiliation with another person or entity;
  2. uploading, posting, or otherwise transmitting any content that City Transfers UK determines is harmful, abusive, harassing, racist, homophobic, sexist, threatening, hateful, vulgar, obscene, fraudulent, unlawful, tortious, defamatory, libelous, invasive to another person's or entity's privacy, exploitive, or otherwise objectionable;
  3. uploading, posting, or otherwise transmitting any content that infringes on the rights of a third party;
  4. using or attempting to use any information obtained through the Services in order to harm, abuse, harass, stalk, threaten, or intimidate another person or entity;
  5. using the Services to create or submit any unsolicited or unauthorized advertising, e-mail, or other form of communication, or to promote commercial activities without prior written consent from City Transfers UK;
  6. collecting or storing User Information for commercial or unlawful purposes, or modifying, adapting, hacking or otherwise manipulating any part of the Website or the Application;
  7. interfering with, disrupting, or otherwise creating an undue burden on the City Transfers UK servers or connected networks, or disobeying any requirements, procedures, policies, or regulations of such servers or connected networks;
  8. circumventing, modifying, or otherwise interfering with any security technology or software that is part of the Services;
  9. using the Services in any manner that furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities; and
  10. allowing another person to use the Services in any manner that violates these Terms of Service.

While City Transfers UK prohibits inappropriate conduct and content when using the Services, you understand and agree that City Transfers UK cannot be responsible for other Users’ conduct or the content posted through City Transfers UK, and you may be exposed to such inappropriate conduct or content when using City Transfers UK.

SERVICES

These Usage Terms, along with our Privacy Policy ("Privacy Policy") govern your access to and use of the Applications.

Modifications to Services

City Transfers UK reserves the right to modify or terminate the Services for any reason at any time, temporarily or permanently, without prior notice. This includes, but is not limited to, the sale of City Transfers UK to another entity. City Transfers UK will not be liable for any modification or termination of the Services.

Non-Commercial Use by Members

The Services are for the personal use of Users only and may not be used in connection with any commercial endeavours. Illegal or unauthorised use of the Services, including collecting usernames or e-mail addresses of other Users by electronic or other means for the purpose of sending unsolicited e-mail or unauthorised framing of or linking to the Website is prohibited.

Commercial advertisements, affiliate links, and other forms of solicitation may be removed from User profiles without notice and may result in termination of User privileges. Appropriate legal action will be taken for any illegal or unauthorized use of the Services.

Advertisements

The Services may contain advertisements and City Transfers UK is not responsible for third-party advertisements or third party applications that are posted on the Website or the Application, nor is City Transfers UK responsible for the products provided by its advertisers.

PAYMENT

You are solely responsible for paying for any Services. You agree and represent that you will pay all fares, fees, and tolls required of you for each Service in full. In no event shall City Transfers UK be held liable for your failure to pay.

Any fees which City Transfers UK or any third party may charge Drivers or Passengers for the Services are due immediately and are non-refundable. The no-refund policy applies at all times regardless of (1) your decision to terminate your usage of the Services, (2) the decision of City Transfers UK to terminate your usage of any Service, (3) any disruptions caused to the Services either planned, accidental, or intentional, or (4) any other reason whatsoever.

City Transfers UK reserves the right to determine the final prevailing pricing for Drivers and Passengers. Please note that the pricing information published on the Website may not reflect the prevailing pricing information for Drivers or Passengers. City Transfers UK may change the fees for Drivers or Passengers for the Services, as we deem necessary. We encourage you to check the Website periodically to keep up to date on City Transfers UK’ charges for the Services.

City Transfers UK may, at certain times and in its sole discretion, make promotional offers on rates for Services available to Users. These promotional offers, unless made to you, shall have no bearing whatsoever on your usage and payment of the Services.

TERM AND TERMINATION

This Agreement is effective for new Users upon use of any of the Services and for current Users upon the posting dates of any subsequent amendments to this Agreement. You may terminate your participation in the Services at any time and for any reason by following the instructions on the Website, or upon receipt by City Transfers UK of your written or e-mail notice of termination. Either City Transfers UK or you may terminate your participation in the Services by removing your User Information at any time, for any or no reason, without explanation, effective upon sending written or e-mail notice to the other party. Upon termination by City Transfers UK, we will remove all of your User Information from our Website. This Agreement will remain in effect even after your participation in the Services is terminated.

City Transfers UK reserves the right to refuse the Services to anyone, temporarily or permanently, at any time, for any or no reason, without explanation. Refusal of the Services includes, but is not limited to, terminating access to Services, deactivating or deleting your account and User Information, and barring access to the Website or the Application. You agree that any termination of your ability to use City Transfers UK, including, but not limited to, the termination of your permission to use the Application, may occur without prior notice. YOUR PERMISSION TO USE THE SERVICES WILL AUTOMATICALLY TERMINATE UPON VIOLATION OF THIS AGREEMENT.

PROPRIETARY RIGHTS IN WEBSITE CONTENT

User Information

You consent to City Transfers UK using your User Information to create a User account that will allow you to participate in the Services. You are solely responsible for your User Information. You agree to provide (and maintain) accurate, current, and complete User Information. City Transfers UK has the right to terminate this Agreement and your use of the Services if any User Information is found to be inaccurate, untrue, or incomplete in any respect. You also agree to uphold and maintain the Privacy Policy, of which a full description is contained at Privacy Policy.

License Granted by User

By uploading, posting, or otherwise disseminating any User Information to the Website, the Application or otherwise to City Transfers UK, you warrant and represent to City Transfers UK that (1) your User Information is uploaded, posted or disseminated by you and that you are the sole author of your User Information; (2) you have all necessary written consents, releases, or permissions to grant City Transfers UK a license to publish or publicly display such User Information for the purposes of facilitating the Services; (3) you have all necessary written consents, releases, or permissions of each and every identifiable individual person in the User Information to use the name or likeness of that person in the manner contemplated by City Transfers UK and these Terms of Service; and (4) the uploading, posting, or otherwise transmitting your User Information does not violate the legal rights of any person or entity, including, but not limited to, privacy rights, publicity rights, intellectually property rights, including copyrights and trademark rights, and contract rights.

City Transfers UK will only use your User Information in accordance with our Privacy Policy. You may remove your User Information from the Website at any time. However, you acknowledge that City Transfers UK may retain archived copies of your User Information. City Transfers UK does not assert any ownership over your User Information; rather, as between City Transfers UK and you, subject to the rights granted to us in this Agreement, you retain full ownership of all of your User Information and any intellectual property rights or other proprietary rights associated with your User Information. In addition, other Users may post copyrighted information on the Website or the Application that has copyright protection whether or not it is identified as copyrighted. Except for that information which is in the public domain or for which you have been given permission, you will not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information of other Users on the Website or the Application.

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS CITY TRANSFERS UK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS, FROM AND AGAINST ANY CLAIM, ADMINISTRATIVE PROCEEDING, DEMAND, DAMAGE, OBLIGATION, LOSS, COST, DEBT, LIABILITY, OR EXPENSE, INCLUDING, BUT NOT LIMITED TO, REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING FROM YOUR BREACH OF THE FOREGOING REPRESENTATIONS AND WARRANTIES.

Accuracy of User Information

City Transfers UK cannot verify or guarantee the accuracy of any User Information, and does not control any other information provided by Users on the Website or the Application. Therefore, City Transfers UK cannot and does not confirm each User's purported identity. You may find other User Information to be offensive, harmful, inaccurate, or deceptive. Please use caution and common sense when using the Services. By using the Services, you agree to accept such risks and City Transfers UK is not responsible for the acts or omissions of Users.

License Granted by City Transfers UK

All content and intellectual property rights in the Website, the Application, and the Services, shall be owned by City Transfers UK absolutely and are protected by applicable laws. You agree not to modify, distribute, create derivative works based on, rent, lease, loan, sell, resell, or offer for any commercial purposes the Website, the Application or the Services, in whole or in part. City Transfers UK grants all Users a limited, revocable sublicense to use the content on the Website and the Application in connection only with the Services.

USER-GENERATED RATINGS

User-generated ratings do not imply any endorsement or condemnation by City Transfers UK. City Transfers UK does not and cannot monitor the accuracy of any User-generated ratings of other Users, drivers or licensed operators and City Transfers UK does not contribute to the content of User-generated ratings. Notwithstanding anything in these Terms of Service, City Transfers UK may remove any User-generated content it finds to be in violation of this Agreement, but is under no obligation to do so.

COPYRIGHT

City Transfers UK undertakes to obey all relevant copyright laws. If you believe, in good faith, that your copyrighted material appears on the Website or the Application without your permission, please contact City Transfers UK in writing at [copyright@City Transfers UK.co.uk] with the following information:

  1. a physical or electronic signature of the owner of the copyright or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. a description of the copyrighted work claimed to be infringing, or to be the subject of infringing activity, including the URL (Internet address) or location on the Website or the Application where the allegedly infringing material is located, and explain why you think an infringement has taken place and access to the work should be removed;
  3. identification of the material claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works, including a description of the location where the original or an authorized copy of the copyrighted work exists;
  4. information reasonably sufficient to permit City Transfers UK to contact you, such as an address, telephone number, and, if available, an e-mail address;
  5. a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. a statement that the information in the notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

After receiving a claim of infringement, City Transfers UK will process and investigate the claims and choose to remove any content it feels infringes on another’s copyright.

If you believe your removed content is not infringing, or that you have the legal authorization to post and use the removed content, you may provide us with a counter notification by sending us a notification in writing at the provided e-mail address.

PRIVACY

Use of the Services is governed by our Privacy Policy, which is incorporated into these Terms of Service by this reference. By using the Services, you agree that you have read, understood, and agree to be bound by our Privacy Policy.

DISCLAIMER OF WARRANTIES

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, CITY TRANSFERS UK, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS, AND CITY TRANSFERS UK’ PARTNERS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS, EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE ACCURACY AND RELIABILITY OF USER CONTENT AND THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CITY TRANSFERS UK AND ITS PARTNERS MAKE NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, DELAY-FREE, SECURE, OR ERROR-FREE. CITY TRANSFERS UK AND ITS PARTNERS ARE NOT RESPONSIBLE FOR ANY DAMAGE DUE TO TECHNICAL PROBLEMS OR MALFUNCTION, INCLUDING, BUT NOT LIMITED TO, ANY INJURY OR DAMAGE TO ANY PERSON'S COMPUTER OR HANDHELD DEVICE RELATED TO OR RESULTING FROM USE OF THE SERVICES WEBSITE, OR DOWNLOADING MATERIALS IN CONNECTION WITH THE USE OF THE SERVICES.

UNDER NO CIRCUMSTANCES SHALL CITY TRANSFERS UK OR ITS PARTNERS BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH, RESULTING FROM THE USE OF THE SERVICES OR CONDUCT OCCURRING IN CONNECTION WITH THE USE OF THE SERVICES. THIS INCLUDES, BUT IS NOT LIMITED TO, ANY LOSS OR DAMAGE IN CONNECTION WITH SHARING A RIDE WITH ANY PERSON AND INTENTIONAL TORTS COMMITTED OR ANY LOSS OR DAMAGE IN CONNECTION WITH RIDING AS A SINGLE PASSENGER.

LIABILITY LIMITATIONS

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CITY TRANSFERS UK, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, AND CITY TRANSFERS UK’ PARTNERS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS, SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, EVEN IF CITY TRANSFERS UK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM: THE USE OR INABILITY TO USE THE SERVICES; ERRORS, MISTAKES, OR INACCURACIES OF CONTENT ON THE WEBSITE OR THE APPLICATION; PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR USE OF THE SERVICES; ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR PERSONAL INFORMATION; STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICES; OR ANY OTHER MATTER RELATING TO OR ARISING OUT OF OR IN CONNECTION WITH THE SERVICES (HOWEVER ARISING, INCLUDING NEGLIGENCE).

INDEMNITY

You agree to indemnify, defend, and hold harmless City Transfers UK and its officers, directors, employees, and agents, and City Transfers UK’ partners, their officers, directors, employees, and agents, from and against any and all claims, administrative proceedings, demands, damages, obligations, losses, costs, debts, liabilities, and expenses, including, but not limited to, reasonable legal fees, made by any third party due to or arising from: your use and access to, or in connection with your use or access to, the Services, including damages or injuries related to such use; your violation of any terms of these Terms of Service; your violation of any third party’s right, including, but not limited to, any intellectual property, copyright or privacy right; and any claim that your User Information caused damage to a third party.

WAIVER AND SEVERABILITY OF TERMS

The failure of City Transfers UK to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. If an arbitral panel or court of competent jurisdiction finds any provision of these Terms of Service to be invalid, such panel or court should give effect to the parties’ intentions as reflected in the provision, and all other provisions of these Terms of Service remain in full force and effect.

VIOLATIONS OF TERMS OF SERVICE

Please report any suspected violations of these Terms of Service to [info@City Transfers UK.org].

QUESTIONS

Please contact us at info@City Transfers UK.co.uk with any questions regarding these Terms of Service.